Shipping Policy

This Shipping Policy applies to orders shipped within the United States. At Patch & Willow, we aim to provide a clear and transparent shipping experience. By placing an order through https://patchwillow.com, you acknowledge the shipping terms outlined below.

A. SHIPPING COSTS

Free Shipping: Orders of $200.00 and above.

Standard Shipping: $9.99 for orders from $0.00 to $199.99.

All shipping charges are displayed at checkout before you complete your purchase.

B. PRODUCTION, DELIVERY TIME & ORDER CUT-OFF TIME

Every piece is made to order. Production and order processing typically take approximately 7 days before the package is handed over to the shipping carrier.

Estimated Delivery Time: 12–19 days after placing your order.

Please note that busy seasons, public holidays, and unexpected carrier delays may affect delivery times.

Order Cut-Off Time: 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

C. DELIVERY TERMS

We work with reliable shipping carriers, including USPS, to deliver orders within the United States.

Once your order has shipped, tracking information will be provided via email when available.

D. CHANGE OF ADDRESS

If you need to update your shipping address, please contact us within 24 hours of placing your order at support@patchwillow.com.

We will do our best to accommodate your request before shipment. However, once an order has been dispatched, we cannot guarantee address changes.

E. ORDER CANCELLATIONS

You may request to cancel your order before it has been dispatched.

To request a cancellation, please contact support@patchwillow.com as soon as possible with your order number.

If your order has already been shipped, please refer to our Refund & Returns Policy for further assistance.

F. PARCELS DAMAGED IN TRANSIT

If your package arrives visibly damaged, please refuse delivery when possible and contact our customer support team.

If the package has already been delivered, please email support@patchwillow.com with your order number and photos of the damaged package or items.

We will review the issue and assist you with an appropriate resolution in accordance with our Refund & Returns Policy.

G. CONTACT INFORMATION

For shipping questions or order assistance, please contact us:

Store Name: Patch & Willow

Website: https://patchwillow.com

Email: support@patchwillow.com

Location: Delaware City, DE 19706, United States

Customer Service Hours:

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time, ET)

Saturday – Sunday: Closed