Refund & Returns Policy

At Patch & Willow, we want you to shop with confidence. This policy explains our return, exchange, and refund procedures for purchases made through https://patchwillow.com.

This policy applies to orders within the United States.

30-DAY RETURN POLICY

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in its original condition, unused, unwashed, with any original tags, and in its original packaging. Proof of purchase is also required.

RETURN PROCESS

To request a return, please contact us at support@patchwillow.com with your order number and reason for returning the item.

If your return is approved, we will provide return instructions and the appropriate return shipping details.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or incorrect.

Include your order number and clear photos of the issue so our support team can review your request.

If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

EXCHANGES

We accept exchange requests for items that arrive damaged, defective, incorrect, or in the wrong size due to an order fulfillment error.

Please contact support@patchwillow.com to request an exchange.

Exchange availability may depend on product stock.

RETURN SHIPPING COSTS

For returns involving damaged, defective, or incorrect items, Patch & Willow will cover the return shipping costs.

For returns due to personal preference, change of mind, or incorrect size selection by the customer, return shipping costs are the customer's responsibility.

Return instructions and shipping details will be provided after your request is reviewed.

RESTOCKING FEE

We do not charge any restocking fees for eligible returns.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@patchwillow.com.

CONTACT US

For questions about returns, exchanges, or refunds, please contact us:

Store Name: Patch & Willow

Website: https://patchwillow.com

Email: support@patchwillow.com

Address: Delaware City, DE 19706, United States

Customer Service Hours:

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time, ET)

Saturday – Sunday: Closed